Our policy lasts 7 days. If 7 days have gone by since your receipt of the product, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Cancellations made while the order is in transit or due to taxation, held and/or blocked orders must be refused upon receipt in Brazil so that they return to the sender (China collection team) and will then be refunded within 72 business hours after receipt.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, that is damaged or has missing parts, not due to any error on our part, since our pages explicitly state the need to film the receipt and/or testing of the product immediately upon receiving it.
* Any item that is returned more than 7 days after delivery.
If you decide to cancel the return because use or damage was identified, upon payment of R$20.00 for the reshipping fee, we will send you the same items again in the same condition.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 15 business days of receipt. A credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at atendimento@designconceito.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at atendimento@designconceito.com and send the product to the collection address and/or technical assistance to be indicated by the support team via WhatsApp or email. Never to another address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. You’ll receive a gift card by mail once the returned item is received.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to the collection address and/or technical assistance to be indicated by the support team via WhatsApp or email. Never to another address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Attention: Exchanges and returns are processed and handled only via email. If you attempt to contact us via WhatsApp, you will be automatically redirected to email.