Deadlines and Deliveries
We are highly concerned with the safety of products until they reach you, as well as their practicality and speed.
Products are delivered by the Post Office, ensuring 100% delivery throughout the national territory.
We have stock in Brazil, Turkey, China, and Sweden, depending on the item and/or its size. Therefore, the delivery time may vary, including the location of your city and state. This period begins to be counted from the authorization of the purchase by the credit card administrator or the confirmation of payment by the financial institution, in the case of a bank slip.
Credit card authorization is immediate, and your product is shipped within 7 business days; bank slip payment confirmation is on the next business day after payment, and shipping is also done within 7 business days.
Delivery will be made according to the Post Office's determined deadline for the region's zip code. Generally, within a maximum of 15 business days. In case of import failure, customs analysis, and others, there may be delays and even the need for re-shipment, but without additional cost.
For purchases of two or more products, we clarify that shipping may be done separately, and deliveries will also be made in the same manner, in different packages and on different dates.
Delivery
If the customer or an authorized person to receive the order is absent at the time of delivery, the Post Office will make two more attempts; on the third attempt, the person will be informed to pick up the order at the nearest Post Office branch.
The customer must verify the good condition of the package at the time of delivery and report any irregularities detected in the packaging. If, subsequently, the customer detects any problem, such as an indication of having been opened or any imperfection caused by transport, they undertake to communicate the fact to Conceito, via email, within a maximum of 1 business day from the delivery.
We advise that if the product is delivered with open or damaged packaging, damaged product, or missing products, the customer should refuse to accept it at the time of delivery.
*Our on-time delivery rate is over 99%, but it is subject to occasional delays due to climatic conditions, airport traffic, Post Office strikes, road conditions, and other force majeure reasons. For any questions, please contact us.
OBSERVATIONS: Deliveries follow all Post Office standards, with no possibility of scheduling. In case of loss or other eventualities related to delivery, Conceito reserves a minimum of 7 business days for investigation and response, with no obligations regarding the order while it is in the possession of the Post Office.
Absent recipient
An important factor, directly related to delivery, is the certainty that there is someone at the chosen address, at the delivery times.
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If no one is at the address to receive the product on any of the attempts, your order will be taken to the nearest Post Office branch. In this case, the recipient must go to the Post Office branch as soon as possible to pick up the product. If not picked up, the Post Office will return the package to the sender. We re-ship free of charge only once; if there is still no recipient, we will not make any further re-shipments, and no refund will be possible. It is the sole responsibility of the customer to accept and be available for receiving the order.
Tracking
The Tracking Code is a key for you to access all information related to your order and the delivery route. This code is sent to the email registered at the time of purchase within 7 business days after payment confirmation.
From the moment of dispatch, each step of your purchase is updated on the website www.global.cainiao.com. Since most of our catalog consists of imported parts from Brazil, Turkey, China, and Sweden, tracking data is updated on the Post Office website at the moment of arrival in Brazil, and from this information, you have full knowledge of where your package is.
As soon as your order is on its way to your residence, a tracking code will be provided so you can follow your order's journey.
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After being sent, the tracking code may take up to 5 days to be updated on the Post Office websites. And don't worry, your tracking code will be sent to your email shortly after your package leaves our distribution centers.
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It is extremely important and the sole responsibility of the customer to follow the data registered by the Post Office, such as movements and important information available in the object tracking.
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It is worth remembering that in case of receipt by unauthorized third parties, for proof of receipt, the customer is fully responsible for opening tickets or calls directly on the Post Office website due to the need for registration including personal data.
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Address
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Conceito will arrange for the products to be sent to the address chosen by you at the time of purchase. Therefore, we ask that you carefully fill in the delivery address for your product, so that there are no problems with the delivery of your order.
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The information provided in the registration is solely the responsibility of the customer, and Conceito is not responsible for any problems arising from incorrectly provided data.
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That is, if the product is not delivered due to an address error, and the product returns to the sender, a new product will only be sent upon payment of a shipping fee (freight) corresponding to the product's shipping cost.
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Incorrect or incomplete address
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We, at Conceito, are not responsible for the incorrect or incomplete filling of the destination address for the order placed in the store.
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If the package returns to the sender, a new shipping fee must be paid for the product to be resent.
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This situation also implies the loss of the right to reimbursement to the customer, as it is a failure related to their sole and exclusive responsibility, where the company cannot interfere. Therefore, we emphasize the care in filling in this information.
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In case of loss where the order was forwarded to an address different from the registered one due to supplier negligence, Conceito will arrange for the re-shipment to the referred customer without any additional cost within 15 calendar days. If this deadline is not met by Conceito, the customer will receive prompt and full assistance regarding the immediate refund of their order.
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Chargebacks and Deliveries:
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We ask our customers to avoid opening chargeback requests while the order is in transit or after receiving the product. In these cases, the delivery process continues normally according to the conditions accepted at the time of purchase. If a chargeback is unduly opened, Design Conceito may initiate a formal collection, including out-of-court action, to recover the charged-back amount. Our goal is always to maintain a transparent and respectful relationship with each customer, ensuring that all orders are delivered as agreed.
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Questions:
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For any clarification or to answer any questions, please contact us:
atendimento@designconceito.com