Exchanges and Returns
Returns due to Repentance
We do not cancel orders when the product is on its way to the customer's address. Free returns of products due to repentance can be made within 7 (seven) calendar days after receipt of the order. After this period, we accept returns for an additional 23 (twenty-three) calendar days upon payment of a return fee to the sorting center.
To exercise repentance, the user must contact us via the customer service email atendimento@designconceito.com.
After sending the repentance email, the user must await contact from our team, who will inform them of the necessary procedures for item replacement or refund of paid amounts.
After email contact, we will generate a code through which the merchandise can be taken to the Post Office and sent to our distribution center.
The return provided for in this clause will only be approved after verification of:
I - The effective return of the product to our store's distribution center;
II - Confirmation by our quality sector that the product was returned unused, in its original packaging, accompanied by labels, manuals, and accessories (if any);
III - Approval of the exchange or return by quality control, after analysis, will be carried out within 7 (seven) business days.
If the user exercises repentance in disagreement with this clause or contract and/or if any discrepancy or violation of the returned product is identified, the return will not be accepted, and we will return the product to the user without prior notice.
Exchange due to size or product damage
We do not exchange products if the customer made a mistake during the purchase. Our pages and size selections are very specific about this. If, however, the customer chooses to make an exchange, we will negotiate the shipping costs for resending the new order.
If it occurs due to a distribution error on our part or that of our suppliers, the exchange will be made immediately within 07 calendar days without bureaucracy for the customer.
Product exchange in case of damage during transport or manufacturing defects may be carried out provided that the request is made within the legal warranty period counted after receipt of the products, in accordance with Article 26 of the Consumer Defense Code.
We even advise the customer, upon receipt, to clearly and visibly film the opening of the package. We know how sometimes the work of transport companies, including the Post Office, leaves something to be desired; however, we are responsible for any inconvenience in this regard, so filming the opening of the package guarantees you, the customer, full coverage.
The customer has a period of up to 7 (seven) calendar days from the date of receipt to request the exchange. Please remember that the product must be returned in the same conditions in which it was sent, within the packaging and free of possible damage or dirt.
To exercise the exchange, the user must contact us via the customer service email atendimento@designconceito.com.
The exchange provided for in this clause will only be approved by Design Conceito after verification of:
I - The effective return of the product to the distribution center of
Design Conceito;
II - Confirmation by Design Conceito that the product was returned together with manuals and accessories (if any);
III - Approval of the exchange or return by Design Conceito's quality control will be carried out after analysis within 10 business days;
If the user exchanges the product in disagreement with this clause and/or if any discrepancy or violation of the product is identified, the return will not be accepted, and we will return the product to the user without prior notice.
Reshipping and Refunds
It is agreed that, in case of non-receipt of the order by the buyer and the same having been returned to the sender, the buyer is aware that they must bear the reshipping fee of R$25.00.
In cases where the product has to be returned to the collection sector or technical assistance, upon information of the locality through the support team, it is agreed that Design Conceito commits to bearing a maximum cost of up to R$50.00, considering that the PAC shipping system of the post office covers this approximate value throughout the national territory for items up to 100cm, when shipped in simple packaging and without the need for an acknowledgment of receipt (AR).
It is agreed that no refund beyond simple shipping (PAC) will be made if all the above measures are not respected by the customer.
Payment Refund Period
If payment was made by credit card, the refund will be made to the credit card itself and will be visible to the user in up to 2 (two) statements after the refund is completed, which may vary according to the card's due date. For product payments made by bank slip or Pix, the user will be reimbursed to their own account with the financial intermediary within up to 7 business days.
Delivery Time and Conditions
Products are delivered from Monday to Friday, from 8 am to 5 pm, and the estimated delivery time will only begin after payment confirmation and logistical processing.
The product delivery service is performed solely and exclusively by the Post Office, which is also responsible for meeting deadlines and delivery stages to the user.
Delivery may be made directly to third parties, such as doormen or relatives.
Delivery may not be made within the stipulated period due to:
I - The absence of the user at the indicated address;
II - Incorrect registration data;
III - Refusal of the product by the user or third party;
IV - Change of user's address;
V - The occurrence of a force majeure event, such as floods, natural catastrophes, major accidents, or other occasions that prevent delivery;
VI - Strikes or stoppages of Post Office activities;
VII - A significant increase in Post Office demand;
VII - Due to festive seasons, such as Christmas and New Year.
The delivery time for products is 7 to 21 business days after posting, according to Post Office rules. The period may extend up to 70 business days for the reasons expressed in the Third Paragraph of this clause.
This contract aims to ensure facilitated customer service, in accordance with the provisions of item IV of Article 4 of Decree No. 7,962/13.
Design Conceito reserves the right to cancel the commercial transaction if any situation characterized as fraud, bad faith, non-compliance with any of the site's conditions and policies, abuse of rights, and/or other situations that imply a violation of legal provisions or unjust enrichment are identified.
The relationship between Design Conceito and the user is regulated exclusively by the conditions established in this contract.
Jurisdiction
The jurisdiction to resolve any matter pertinent to this contract will be that of the consumer's domicile.